General Questions   How does Cigar Oasis work? Accurate sensor measures the humidity and when it is less than 70% it starts a fan that draws air from inside the humidor, runs it through the water cartridge, which humidifies the air and pushes it back into the humidor. When the humidity in the humidor reaches 70% the fan stops. Typically the fan goes on every time you open the humidor and from loss of humidity to the outside ambient through to leaks in the seal of the humidor.   Is the humidity preset at 70%? Yes. We set it at the factory, but you can adjust it from 55-80%. Recommended setting is at 70%, although, it should be at whatever you like best.   Does it regulate temperature? Sorry No, only humidity.   Who is using the Cigar Oasis? Cigar aficionados who have small and large humidors and want to keep their cigars fresh use our products. In addition, several humidor manufactures and cigar distributors are using our units. We have many satisfied customers who have been using our products for years and recommend us to their cigar-smoking friends.   Why is Cigar Oasis different than the sponges, bricks and other passive devices? Cigar Oasis electronic humidifiers are active units that go on as soon as the humidity drops below the desired level and will shut off when it goes back up to that level. It requires minimum attention, just a refill of the cartridge occasionally. Whereas the passive devices require frequent attention, can't humidify in dry atmospheres, use chemicals and need replacement.     Cigar Oasis XL & Cigar Oasis XL Plus Questions   How do I refill my XL cartridge and/or fill my XL Plus cartridge? The best way to refill the cartridge is to submerge it in a bowl of distilled water for 4 minutes. When time's up, take it out and let it stand on the counter another minute. Then turn it over the sink and let any loose water drain out. Dry off the cartridge and put it back together. There must be no loose visible water in the holes.   What is the difference between the XL and the XL Plus? The difference is the size humidor you will be humidifying. The Cigar Oasis XL is made for desk top humidors up to 4 cu. ft. or approximately 400 cigars. The Cigar Oasis XL Plus is made for larger capacity boxes over 4 cu. up to 10 cu. ft. Although physically the two models look the same from the outside, the XL Plus has two additional air ports in the rear of the unit and an additional hole in the cartridge. They allow the Plus unit to draw in more air and push out a large amount of moisture for larger spaces.   What size are the Cigar Oasis XL and Cigar Oasis XL Plus? The overall dimensions are 3 1/2" high x 2" wide x 6" long for both units.   Does it fit in my humidor? Yes, in virtually all humidors that store 50-500 cigars and you do not need to drill a hole or any other modification to your humidor.   How do I mount it in my humidor? The Cigar Oasis XL and XL Plus can stand up or lay down to accommodate your humidor. When laying the unit down or putting it next to a wall/divider, the fan intake and air outlet must be accessible with approximately 1/4 inch of space for air circulation.   How much room do the units take? They displace about 8-10 cigars.   How does it run, on electric power? There is a ribbon cable, paper thin, that slips between the cover and the case of the humidor and connects to the Cigar Oasis unit. The other end of the ribbon cable has a connector that plugs into an adapter that lets you plug it into any outlet. Battery operation is included with the Cigar Oasis XL and is available with an optional Accessory Pack for the Cigar Oasis XL Plus. Although battery option is available for the XL Plus, battery operation is suggested only for short term use such as taking the humidor with you on a boat, or taking the humidor to a special event.   How much power does it draw, does it create heat in my humidor? It draws less than 100 milliamps and does not create any heat in the humidor.   Do I have to fill the cartridge with water when I unpack it? The Cigar Oasis XL unit is filled with distilled water before it is shipped so it may be set up immediately. The Cigar Oasis XL Plus must be filled with distilled water before its first use. Please see our filling instructions and be sure to follow them carefully.   How do I know when to refill or replace the water cartridge? When you press the “sun” button on your unit it will display H2O.   When do I need a new water cartridge? After 3 or 4 refills it is recommended that you get a new cartridge in order to have the advantage of the antifungal agent protection which gets depleted over time.   Is the unit noisy? No. Ninety five (95%) of the time the fan is not running and when it runs it is ultra quiet (same type of fan as used in computers).       Cigar Oasis II XL Questions   What size is the Cigar Oasis II XL? The overall dimensions are 6 1/2" wide x 6" high x 13" long.   Where should I place the Cigar Oasis II XL in my humidor? Place the Cigar Oasis either in the middle of your case or against the back so that there can be free unobstructed flow of air through the unit. Air enters the unit just below the white filling plug and exits from the other end where the flap rises. Plug the end of the “Remote Display” cable on the top of the humidifier in the appropriate receptacle. The “Remote Display” unit can then be mounted in a desired location for easy visibility.   What does the code C13 mean? This code is the program number of the chip inside the control top. The code will always show when ever the unit is first hooked up, or disconnected & reconnected, or if there is a power interruption and it will disappear after approximately 30 seconds.