Troubleshooting

Cigar Oasis Ultra, Excel, & Plus Humidifiers

There are only a few things that cause this problem. Most often, this is a water issue.

If there is any loose water in the cartridge, the water blocks the air flow and the unit thinks it's empty. It cannot draw the moisture from the cartridge and into your humidor. That would cause the low water alert and the unit to constantly run. If this is the case, please refill the cartridge according to the instructions here.

If your humidor is new or hasn’t been used for a while, it may need to be seasoned. If the wood is dry, the unit runs and the moisture is going into the wood. You may use the Cigar Oasis to season the humidor, but to season it faster you should also wipe down the wood in the humidor with distilled water.

If all of the above don't fit, then the only other reason this symptom happens is if there is a poor seal or leak somewhere in the humidor. A very easy leak test is to take your cigars out briefly and burn a piece of incense on a little dish and close the lid. You cannot see water vapor, however you can see smoke escape. If that's the case you need to address that problem before you can go any further.
The Cigar Oasis is factory calibrated and is set at 70%. Generally analog hygrometers are not very reliable. If you have a digital hygrometer you trust completely, you may see the instruction manual for your product to change the calibration so they match.

Cigar Oasis Magna

The proper placement for the MAGNA in the cabinet is key in ensuring that the desired humidity can be reached throughout the entire cabinet.
  1. Position the MAGNA so that the back (where the humidity is released from) is facing the back of the humidor or wherever the most open space is that that air can travel with ease.
  2. There should be at least two inces of open space for the air travel up on the back of the cabinet. Be careful not to place cigar boxes flush against the back wall as that can block the airflow.
  3. The unit should ideally be placed in the middle or just below the middle of the cabinet.
  4. It is best to place the remote no more than a few inches from the MAGNA unit.
MAGNA 2.0: The Auxiliary Fans are designed to only turn on once the unit reaches the desired set point.

MAGNA 3.0: The (optional) Auxiliary Fans are designed to stay on at all times.
The sensor is located on the remote, so if the remote is positioned a few shelves higher the base a lower reading would be normal until there has been sufficient time of the cabinet being closed for the humidity to travel upward. However, if the remote is on a lower shelf and or the humidity does not rise to Set Point even after a few hours of the humidor being completely closed, please check the following:
  1. The water base has water, but is not more than 3/4 full. There should be about 1 inch of space between the fill level and vents so the humidity can properly escape.
  2. The unit is properly positioned so the vents are facing an area where the air can travel straight up uninterrupted by any boxes or obstacles. The seal on the humidor is tight and Auxiliary Fans may be necessary.

‘Wineador’ (Temperature controlled Humidors)

Unlike the traditional wood humidor which both absorbs and releases moisture, the Wineador has a very tight seal and the partial cedar interior absorbs very little of the humidity.

In addition, cold air can interact and prevent proper humidification. This is especially the case for smaller and tighter spaces. At times the humidity may go too high or too low. Below are some common troubleshooting questions and solutions.
The cooling may be negatively interacting with the humidifier. Here are a few solutions:
  1. Ensure the oasis is at the furthest point possible from the cooling element within the humidor
  2. Adjust the temperature to 68 or 70 degrees this can help the humidifier reach the desired humidity. In some instances, if the temperature cannot be raised or if the above suggestions have still not worked, we recommend turning off the temperature control or unplugging (Unless of course it is located in a non-temperature-controlled environment that requires the cooling)
For the various reasons mentioned above, the Wineador can at times have an excess of humidity trapped inside. In addition, over-humidification can be caused by the humidifier working overtime to combat the cooler air being produced by the humidor. Here are a few solutions:
  1. Release the excess humidity by opening the door of the humidor until the reading is below the setpoint. This technique is referred to as “burping”
  2. Adjust the temperature to 68 or 70 degrees this can help the humidifier reach the desired humidity. In some instances, if the temperature cannot be raised or if the above suggestions have still not worked, we recommend turning off the temperature control or unplugging (Unless of course it is located in a non-temperature-controlled environment that requires the cooling)
Example: My calibrated digital hygrometer is reading 67% RH while the Cigar Oasis reads 75%

The Cigar Oasis sensor is designed to remain constantly active and release humidity at the moment it detects even 1% dip in humidity. In addition, the Cigar Oasis sensor reads is in real-time while most hygrometers can take minutes if not more to adjust. And again, with the tight seal, the humidity can make even a short burst of humidity settle on the Oasis sensor and take some time before it can adjust.

Here are a few solutions:
  1. Make a habit of routinely “Burping” the Wineador as explained above
  2. Re-calibrate the Cigar Oasis +/- up to 9% to balance out this difference
If you have tried the suggestions above and your Cigar Oasis is still not properly working in your Wineador, please contact us directly for further assistance.

Smart Humidor (Wi-Fi) Troubleshooting

  1. The Cigar Oasis 3.0 unit, links to your phone utilizing a Wi-Fi connection for a self-generated Access Point.
  2. Easy to follow prompts in our app will ask you to choose your Oasis product and guide you to enabling the Wi-Fi on the unit.
A “manual setup” page asks you to enter the following:
  • Wi-Fi network name (for the 2.4ghz Network, exactly as it would appear when joining a computer or other device *note, the network name cannot have spaces in it. Removing spaces during setup will not allow connection)
  • Password security type (WPA2, WPA or WEP only. Mixed securities are not compatible at this time. If you choose the wrong security type, open or other than the 3 shown, the Oasis will be unable to connect)
  • Password for wifi network is Required, Open network security will prevent connection (Password is case sensitive)
(**The oasis unit can only connect to a 2.4 ghz frequency. Display of frequencies may vary by provider, router equipment or Mesh Network setup. You may need to contact your provider to determine how to seperate the bands or turn off the 5ghs band on the router until after you’ve connected.**)

Please note:

  1. All Wi-Fi routers have a 2.4 GHz band(often identified with “2.4”,”2”or “24g” at the end of the name. Example: “myHomeNetwork2.4”.
  2. Newer routers are often dual-band router, with 2.4 GHz and 5 GHz bands. “Mesh Networks” have options to make both visible for purposes of connecting. Steps to enable or disable vary by equipment.

What is the difference between 5ghz & 2.4ghz Wi-Fi ?

  1. 2.4 GHz offers stability and better range for small data transmissions, such as humidity and temperature from your Cigar Oasis 3.0. (used for most Smart accessories)
  2. The 5GHz band, which is the newer of the two, has the ability to prioritize heavy network traffic maximize network performance. Examples include, Online Gaming, HD Streaming, Large file downloads, and Remote access for work from home
  1. If Wi-Fi credentials were entered correctly and transmitted successfully a Solid Wi-Fi symbol will appear on the Oasis Screen. Your app may reflect you have a device in “Pending Validation”. This is expected. The device after a short period of time may also power off and on, or flash a blank screen for a short period. This signifies an update (if eligible) is installing after a connection has been made. Please do not unplug during this behavior. Once the device is validated (15-30 minutes, on occasion up to 24 hours)
  2. If the credentials are incorrect, a “Warning/Alert” (Triangle with !) Will flash. You will have to clear the oasis unit and attempt the connection process again.
    ** The units can only take what is provided and attempt to apply it for a connection, if it applies and cannot connect something was provided incorrectly or mis-entered. The Oasis will require "Clearing credentials" steps before proceeding**

”Pending Validation” is an expected and automated part of the wifi setup process. In many cases it will take 15-30 minutes, in some cases it can extend to 24 hours

  1. The app collects information such as account email, device Mac ID and Device Name. It creates an Identity and passes it to the server.
  2. The Cigar Oasis, after receiving correct wifi information, sends a call to the server to ask for the identity.
  3. when the app profile ID & device ID link on the server the validation its completed.(On occasion if device is eligible for update, this will complete after the update)

What if I have been in pending Validation over 24 hours ?

the app may have passed the profile, but the device its blocked by a network setting or has been provided incorrect information for the wifi network. Please review troubleshooting page for clearing credentials and how to connect. If further assistance is required complete a, support form

  1. Power cycle the device by unplugging the power cable for 10 seconds and plug back in. Before the readings appear, a 6 digit code will populate, this is the Operating software of your Oasis.
  2. When display readings appear, press and hold the “circle” button until the “F/C” next to the temperature begins flashing
  3. Lift your finger and press the circle button 1x, a Wi-Fi icon will flash
  4. Press the “down” arrow 1x, a warning icon will flash with the Wi-Fi icon
  5. With both icons flashing, press and hold the circle button until the icons stop flashing.
  6. Unplug the device immediately after the icons stop flashing, wait 10 seconds, plug power cable back in.
** if your oasis software is on v.263 or later, disregard step “6”, instead continue to hold circle button from step 5, the unit will power off on its own completing the clearing credentials function**
When you power cycle the device up (unplug for 10 seconds, plug back in, a 6-digit number will appear on startup. The last 3 large numbers identify the device software version.

  • Current factory release Ultra, Excel, Plus (272/240) - Latest Available Update v.275
  • Current Factory release Magna (472) - Latest Available Update v.475

  • **Note, All connected devices if eligible for an update will automatically receive an OTA (over the air) update. Your device screen may flicker off and on or Flash display readings for a short period indicating download / installation. Do Not Unplug device**

    When you open your app, on the title screen, the app version will appear under “Cigar Oasis”. Ex: iOS displays 1.2.3, Android displays 1.2.3.4
      ** As of 8/6/2021 current app versions are 3.0.1 iOS & 3.0.0.1 Android **
    1. The Wi-Fi symbol can occasionally go on or off even while remaining connected.
    2. In general, a flashing warning sign (triangle with an “!” in it) will present when a connection is lost.
      ** if your oasis software is on v.271 or later, there is a function built in to reduce heat caused by the components resulting in false ‘High temperature readings”. The function powercycles the wifi component hourly, upon successful completion of a data log. This function also acts as a failsafe if a connection is temporarily lost.

      If the app shows your device hasn’t complete any logs for 6+ hours, please contact us for further assistance.
    1. Primary cause is any conditions that are not exact to the initial connection of the device can cause a drop off.
    2. The latest version of our software has an intentional Wi-Fi shut off to resolve a false temperature reading. It has a built-in failsafe to continue attempting to reconnect.
    3. Moving the device from one Wi-Fi location to another (from home to outside office).
    4. Distance from router, signal interference (common with older routers)
    5. A change to network settings, (renaming, security update, or new router)
    6. A change in service provider.
    We hope the information provided above has been helpful. If the issue you’re experiencing is not listed, or you have questions regarding the steps, instructions or content contained on the page, please feel free to contact us from our support page here:
    https://cigaroasis.com/pages/support