I have used this humidifier for 7 years. Worked great until I purchased the new water refill cartridges. For some reason they changed the element that holds the water to a white foam. They are useless, as they dry up in 2 days. Why would they change from the original element that lasted (4) times longer, and worked well, to this useless product. Like most companies, they are cutting corners for their bottom line. My original cartridges lasted 6 years. Now I believe I’ll shop for new Humidifier, Dan.
Sorry to hear you're having trouble with our product. We do not see any purchase history or support requests. You have an account with us and We have issued a replacement cartridge at no charge. If you ever have any trouble please contact us directly and our support staff will gladly assist. Reviews are checked periodically.
Cartridges used to last longer, it seems. I've been using this system for many years. Definitely have to replace sooner than every year. Over the past three years I've had intervals like 2, 4, and 9 months. At some point they just stop soaking up water. The system works well if you stay on top of the water and the cartridge. I get about 1.5 weeks out of a filling if the cartridge is good.
something doesn't seem right. Please contact our support team. the Humidor which you're using the ultra may be slightly larger than the capacity it is meant for causing the more frequent refill and replacements. We are happy to assist.
Ultra Replacement Water Cartridge
I cannot provide you a review because according to the tracking info, the USPS is still awaiting to receive the item I ordered from you on April 13th...